Return and Refund Policy

At TheVoloStore.com, we accept returns only in the following cases:

• You received a wrong product.
• The product was damaged during delivery.
• The product received is significantly different from what was ordered.

How to Request a Return

If you receive an eligible product, please raise a return request within 48 hours of delivery by contacting us through Email or WhatsApp. To help us verify the issue, you may be asked to share photos, videos, and order details.

Return Process

1. If you receive a wrong or damaged product, fill return request form.
2. Our team reviews and verifies your request.
3. If approved, a pickup request will be arranged.
4. After the product is picked up and verified, your refund will be initiated.
   

Once your return request is approved and the returned product passes verification, the refund will be initiated within 3 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Cases

• Change of mind after purchase.
• Product no longer needed.
• Incorrect product ordered by the customer.
• Product used, damaged, or altered after delivery.
• Return request raised after the allowed period.
• Insufficient proof of damage or wrong product.

Right to Reject Returns

TheVoloStore.com reserves the right to approve or reject any return request after reviewing the information provided. If a product does not meet the return eligibility criteria, the return request may be declined.

Contact Us

For return-related assistance, please contact us through our registered Email or WhatsApp support channels.